Depending on the problem you want to solve.
Warranty and beyond-warranty repair.
Repairs integrated into the point of sale. See Retail in detail →
Recovery of damaged garments and returns. See Recovery in detail →
The aftersales flow involves the brand, the workshop, and the end customer. Each experiences it differently, but it all happens within Lytta.
Your brand doesn't need its own workshops, a dedicated team, or internal processes. Lytta is the infrastructure behind it — invisible to you, seamless for your customer.
If you have e-commerce, you connect via API or plugin (Shopify, WooCommerce…) in minutes. If you only sell in physical stores, you access the Lytta dashboard directly — no website of your own needed.
You decide whether to activate warranty repair, beyond-warranty repair, or both. You define whether the service is free for the customer or paid. Lytta handles the logic — you just set the rules.
Every time a customer requests a repair, it shows up in your dashboard with all the details: photo, description, product, purchase history. No calls, no emails, no manual handling.
When a warranty request comes in, your team reviews and approves it from the dashboard before it's assigned to a workshop. Beyond-warranty repairs follow a different path — the customer approves the quote directly.
Automatically. You can follow the status of every repair in real time, but you don't need to step in. Communications with the customer and workshop are handled by Lytta.
When the repair is complete, Lytta automatically generates the repair certificate per garment and updates your circularity history: CO₂ avoided, garments given a second life, data ready for DPP.
Jobs arrive in your dashboard. You decide when you work, what you accept, and how much you can take on. No chasing customers, no chasing payments, no paperwork.
A free validation process: a short interview and a repair test. You declare your specialities — you'll only receive jobs that match what you do.
You get a notification with the details: garment, repair type, photo, and deadline. You accept or decline. You set your weekly availability — Lytta never obliges you to anything.
By prepaid courier or in-person drop-off. You confirm receipt from the dashboard. You carry out the repair and upload photos — before and after.
The photos go through the quality control system. If everything checks out, the repair certificate is generated automatically and the customer is notified to collect or receive the garment.
Automatic monthly settlement by bank transfer. In your dashboard you see the detail of every job, the commission deducted, and the total you'll receive. No surprises.
The customer doesn't need to know Lytta exists. They just see their favourite brand's service — fast, clear, and hassle-free.
The customer logs into the brand's account area, selects the garment, describes the problem, and uploads a photo. If it's under warranty, the brand approves the repair before it's carried out. If it's beyond warranty, the customer receives a quote before confirming.
Lytta assigns a professional or workshop by speciality, capacity, location, and deadline. In many cases, proximity cuts waiting time and carbon footprint, and the customer can drop off in person.
WhatsApp or email on every status change: garment received, being repaired, ready, shipped. The customer always knows exactly where their garment is — without having to ask.
Every workshop is audited and certified. The system verifies the repair photos before the garment is returned. If something isn't right, it gets fixed before reaching the customer.
On completion, the customer receives a digital certificate with the repair details: what was done, by whom, and when. A document that adds value and trust to the repaired garment.
At the end of the process, the customer has something concrete: their favourite garment repaired, in good condition, with years of life ahead. That's real circularity — not a sustainability promise.
No internal operation, no in-house workshops, with or without an online channel. A 30-minute call to see if Lytta is a fit for your brand.
Request a demoFree sign-up, a steady flow of jobs within your specialities, and automatic monthly payment. No chasing customers, no paperwork.
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