Textile repair involves three actors: the brand, the workshop, and the end customer. Each experiences the process differently — but everything happens in one single system.
Your brand does not need its own workshops, dedicated team or internal processes. LYTTA is the infrastructure behind it — invisible to you, perfect for your customer.
If you have e-commerce, you connect via API or plugin (Shopify, WooCommerce…) in minutes. If you only sell in a physical store, you access the LYTTA panel directly — you don't need your own website.
You decide whether to activate under-warranty repair, out-of-warranty, or both. You define whether the service is free for the customer or paid. LYTTA manages the logic — you just set the rules.
Every time a customer requests a repair, it appears in your panel with all the details: photo, description, product, purchase history. No calls, no emails, no manual management.
When an under-warranty request comes in, your team reviews and approves it from the panel before it's assigned to a workshop. Out-of-warranty repairs follow a different path — the customer approves the quote directly.
Automatically. You can follow the status of every repair in real time, but you don't need to intervene. Communications with the customer and the workshop are handled by LYTTA.
When the repair is completed, LYTTA automatically generates the repair certificate per garment and updates your circularity metrics: CO₂ avoided, garments in second life, DPP data.
Orders arrive in your panel. You decide when you work, what you accept and how much you can take on. No searching for clients, no chasing payments, no paperwork.
Free validation process: a brief interview and a repair test. You declare your specialities — you'll only receive orders that match what you know how to do.
You receive a notification with the details: garment, type of repair, photo and deadline. You accept or decline. You set your weekly availability — LYTTA doesn't oblige you to anything.
By prepaid courier or in-person delivery from the customer. You confirm receipt from the panel. You carry out the repair and upload photos — before and after.
The photos go through the quality control system. If everything is correct, the repair certificate is automatically generated and the customer is notified to collect or receive the garment.
Automatic monthly settlement by bank transfer. In your panel you see the detail of each order, what has been deducted in commission and the total to receive. No surprises.
The customer doesn't need to know LYTTA exists. They just see the service from their favourite brand — fast, clear and straightforward.
The customer enters the brand's customer area, selects the garment, describes the problem and uploads a photo. If under warranty, the brand validates the repair before executing it. If out of warranty, the customer receives a quote before confirming.
LYTTA assigns a workshop or seamstress within their area. The garment travels little — less waiting time, less carbon footprint. In many cases, the customer can deliver in person.
WhatsApp or email at every status change: garment received, under repair, ready, sent. The customer always knows exactly where their garment is — without having to ask.
Every workshop is audited and certified. The system verifies the repair photos before the garment is returned. If something isn't right, it's corrected before reaching the customer.
Upon completion, the customer receives a digital certificate with the repair details: what was done, who did it and when. A document that gives value and confidence to the repaired garment.
At the end of the process, the customer has something concrete: their favourite garment repaired, in good condition, with years of life ahead. That's real circularity — not a sustainability promise.
No internal operations, no own workshops, with or without an online channel. A 30-minute call to see if LYTTA fits your brand.
Request demoFree registration, constant orders within your specialities and automatic monthly payment. No searching for clients, no paperwork.
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