Lytta Aftercare · For brands

Make repair part
of your aftersales.

Offer repair under and beyond warranty without building a workshop network, new processes, and an internal operation to run it.

internal operational
load
150+
professionals and workshops
in the network
1
infrastructure
ready to operate
Warranty + paid
two flows,
one system
Works with
Shopify WooCommerce Salesforce SAP Magento API REST
The opportunity

Every return is a
repair you didn't offer.

Textile aftersales isn't just a management cost. It's a lever for savings, loyalty, and real circularity. Lytta helps you activate it.

Warranty aftersales

Fewer returns.
More savings.

Every return turned into a repair cuts your logistics cost, avoids waste, and keeps the garment in circulation. The customer stays just as satisfied — or more.

With Lytta you activate this with no internal operation and no in-house workshops.
Beyond-warranty aftersales

New value for
your customers.

Offering repair beyond warranty is a concrete way to extend the customer relationship. A service few brands offer — and one that builds more loyalty than any discount.

A new revenue line without building your own infrastructure.
Circularity & ESG

Circularity you
can measure.

Every repair generates data: CO₂ avoided, garments given a second life, kg of textile waste reduced. All exportable automatically for your ESG report and Digital Product Passport.

Traceability ready for future DPP requirements.
Integration

Connect in minutes.
Scale with no limit.

REST API

Full integration with any system. Documentation and sandbox available.

Available

Shopify plugin

One-click install. The repair widget appears automatically in the customer account area.

Disponible

WooCommerce plugin

Compatible with any theme. Guided setup in under 10 minutes.

Disponible

Salesforce / SAP

Connector for enterprise CRMs. Two-way sync of status and data.

Coming soon

WhatsApp Business

Automatic customer notifications on every status change. No extra setup.

Included
POST /api/v1/repairs
// New repair request
{
"order_id": "ORD-2024-8821",
"product_sku": "JKT-WOOL-M-BLK",
"repair_type": "zipper_replacement",
"customer_zip": "28006",
"warranty": true
}
// Lytta response
{
"repair_id": "LYT-29183",
"workshop_assigned": "Workshop Gómez · Madrid",
"eta_days": 5,
"status": "assigned"
}
Use cases

For every moment
in the garment's lifecycle.

Lytta isn't just for warranties. Textile repair makes sense at multiple points in the customer journey.

Warranty aftersales

In-warranty repair at no cost to the customer

Replace the return or refund with a quality repair. You cut your warranty cost and raise customer satisfaction.

cost vs. return
customer experience
Paid service

Beyond-warranty repairs as a premium service

Offer your customers a paid repair service — online, in-store, or both. A new revenue line and long-term loyalty.

customer value
internal operating cost
Circularity & ESG

A second-life programme with exportable impact data

Every repair generates circularity metrics: CO₂ avoided, garments extended, kg of textile waste reduced. Ready for your ESG report.

DPP
Digital Product Passport
Auto
reporting with no extra work
No online channel

Launch aftersales from zero, with no website of your own.

If your brand sells in physical or multi-brand stores and has no e-commerce, Lytta gives you direct access to the platform. Your customers request repair there — you just manage the dashboard.

0
development required
service, no infrastructure
Initial pilot

Start small.
Measure. Scale.

We design a pilot scoped by territory, category, point of sale, or repair type to validate operations, customer experience, costs, and timing before rolling out the service further.

Design a pilot
Request a demo

Tell us what you need.
We'll get back to you within 24h.

This isn't a canned demo. It's a 30-minute call where we show you Lytta applied to your specific case — your channels, your volume, your garment type.

No purchase commitment
We show you the real dashboard, not slides
We answer all your technical questions
A tailored proposal if there's a fit

We respond as soon as possible.

Funded by the European Union — NextGenerationEU